BSB30120 Certificate III in Business (Customer Engagement)
Represent your business on the customer service front line
Enhance your brand by understanding customer needs, providing advice and delivering products and services.
Overview
When Continuous enrolment
How Traineeship
Gain the skills to be an asset in the office
This qualification will provide the training and skills to excel in any customer service role.
While completing this traineeship, you'll learn to work with multiple communication channels, provide excellent customer service, adhere to key performance indicators, work well in a team environment, provide support to a team, provide technical advice on products and services, and capture key data.
You'll gain the skills you need to succeed in customer service roles in the growing contact and service centre industry and be confident and ready to work in any office environment.
- Produce documents
- Work as part of a team
- Provide advice on products and services
- Deliver quality customer service
- Manage feedback and complaints
- Maintain good business relationships
Select your preferred campus and apply
No study options found
This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.
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This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.