SIRSS00022 Manage disrespectful, aggressive or abusive customers
Learn to deal with difficult customers
This skill set will set you up with additional skills to manage disrespectful, aggressive or abusive customer behaviour.
This course is fee free* for residents of Western Australia. Some eligibility conditions apply for the fee free training and other fees may apply for some courses. Please refer to the FAQs for more information.
* Please note that eligibility requirements apply to some of the fee free training.
This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).
More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.
Overview
How On campus
Learn to deal with difficult customers
If you work in a customer service environment in any industry, this skill set will set you up with additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.
Gain these skills
- Strategies for dealing with disrespectful, aggressive or abusive customers
- Techniques for:
- responding to workplace stressors
- building resilience
- monitoring personal health and well-being
- Identifying workplace stressors
- Communication strategies and techniques such as negotiation
- Techniques to respond to physical, mental or emotional impacts of an incident
Select your preferred campus and apply
No study options found
This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.
Get help
This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.