Business Ready Skill Set
Almost every business has an office — and there's no shortage of job opportunities here
This skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.
This course is fee free* for residents of Western Australia. Some eligibility conditions apply for the fee free training and other fees may apply for some courses. Please refer to the FAQs for more information.
* Please note that eligibility requirements apply to some of the fee free training.
All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).
More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.
Overview
When Semester 1, 2026
How On campus
Almost every business has an office — and there's no shortage of job opportunities here
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be job ready.
The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Please note this skill set is experiencing high demand and places are limited.
Select your preferred campus and apply
No study options available at this time
This course is currently undergoing delivery planning, and no future intakes are scheduled at this stage. Please check back later for updates. In the meantime, you may wish to explore related courses using the search and filter tools.
Get help
This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.