English for Retail and Customer Service Skill Set
Build your English vocabulary. Through practical activities and realistic workplace situations, you will build your English vocabulary, improve your communication skills and gain an understanding of what it takes to work in retail.
Overview
Campus Perth
When Semester 1, 2027
How On campus
Start your journey towards a career in retail
Do you want to work in a shop, supermarket, department store or customer service role? The English for Retail and Customer Service Skill Set will help you develop the English language, communication and workplace skills you need to work confidently with customers and colleagues in a retail environment. Through practical activities and realistic workplace scenarios, you will improve your spoken English, learn essential retail vocabulary and develop valuable workplace skills, including customer service, teamwork and professional communication.
Build the skills employers are looking for. You will learn how to greet customers, respond to enquiries, answer questions, provide product information and follow workplace instructions. You will also develop problem-solving skills to help you handle common situations in a retail setting.
As part of your training, you will explore the basics of visual merchandising and learn how to organise, present and display products to attract customers.
You will also gain an understanding of everyday retail operations and what is expected when working in a shop, supermarket or department store.
- Communicate confidently with customers and colleagues
- Greet customers, answer questions and respond to enquiries
- Provide product information and assist with purchases
- Understand and follow workplace instructions
- Work effectively as part of a team
- Use everyday English in retail situations
- Organise and maintain attractive product displays
- Apply basic visual merchandising skills
- Deliver friendly and helpful customer service
I have the following attributes:
- Friendly and positive attitude
- Willingness to learn and improve your English
- Good communication and listening skills
- Enjoyment of helping people
- Patience and understanding
- Reliability and punctuality
- Ability to work well with others
- Respect for people from different backgrounds
- Flexibility and adaptability
- Confidence to interact with customers
- Good organisation and time-management skills
- Attention to detail
Select your preferred campus and apply
Semester 1, 2027
Details
Units
| National ID | Unit title |
|---|---|
| SIRRMER001 | Produce visual merchandise displays |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| VU23534 | Participate in simple conversations and transactions for employment |
Get help
This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.